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DONATEDONOR PORTAL

find your account

find your account

Thank you for using our new online system. We’re working hard to ensure this site is as easy to use as possible. Please read this page in it’s entirety before finding your account. 

 

How to Find Your Account

  1. Click the Find My Account button below.
  2. Enter your email address on the Find Your Account page.
  3. Click Search.
  4. You should receive an email with a 5-digit Authorization Code.
  5. Enter the Authorization Code, on the Login Information screen.
  6. Create a Password on the Login Information Screen.
  7. Click Create Login.

Please DO NOT create a new login.

You will not be able to see any of your information in the new account.  Chances are, we need to update your contact information.

If you still can’t find your account, fill out the contact form below and we will create a temporary password for you. 

The email address you entered doesn’t match what ICCM has on file for you.

To check this, please fill out the contact form below.

You’re a previous donor and you entered a cell phone number.

It’s best to only enter your email address in the Find Your Account page rather than a cell phone. Our previous database did not track cell phone numbers specifically.

You’re using Google Chrome.

Sometimes Google Chrome doesn’t function properly with our Donor Portal.  Try opening an incognito window or using an alternate internet browser.

You’ve created more than one ICCM Donor Account by accident.

We can merge duplicate accounts. Fill out the Contact form below.

You have the same contact information in multiple accounts.

We can merge duplicate accounts, but if you manage multiple donor accounts (ex. for yourself and for your church), each account will need a distinct email address. To update multiple accounts, please fill out the Contact form.

You don’t see the Login Information form after you enter your email address.

If you don’t see a form with a place to enter the Authorization Code, please try using an alternate internet browser or viewing incognito. If you still have issues, please contact us below.

If you still can’t find your account, fill out the contact form below and we will create a temporary password for you. 

ready to get started?

Help Center Contact Form

This is not the form to ask questions regarding the specifics of your account (paid thru dates, transactional questions, etc.). This form is only if you’re having trouble accessing the site.

Please click here and select “I have a question about my giving,” for help related to those issues. Thanks!

I need help with:

If you're having trouble logging in, have you checked your spam folder for an authorization code? YesNoN/A
My issue occurred on DesktopMobile

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Have a screenshot of the issue? Upload it here:

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