Updating Your Contact Information

1. Login to the Donor Portal.
2. Click on My Contact Information.
3. Change information in any field(s) you want to update.
4. Click Save Changes.

Updating Your Bank Information

1. Login to the Donor Portal.
2. Click on Update Payment Methods.
3. Enter your bank information.
4. Click Add EFT (Bank Transfer).

Updating Your Giving Frequency

1. Login to the Donor Portal.
2. Click on Update All Pledges.
3. Choose the Frequency of your sponsorship.
4. Choose the Date of Month you want your sponsorship processed.
5. Click Update All Pledges.

Updating Your Pledge Options for Each Child

1. Login to the Donor Portal.
2. Click on My Recurring Gifts.
3. Click on the Update Pledge Options for [Child’s Name].
4. This takes you to the Child Page where you can view all your options. 

Changing Your Password

1. Login to the Donor Portal.
2. Click on Change Password.
3. Enter your email address.
4. Click Send Email.
5. You’ll receive an email with a link to change your password.

Set up Recurring Donations

For an individual child or fund:

1. Login to the Donor Portal.
2. Click on My Children.
3. Click on Update Pledge Options for [child’s name].
4. Under Update Pledge Details, choose your donation Frequency and Day of the Month.
5. Click Update Pledge Options.

For all recurring gifts:

1. Login to the Donor Portal.
2. Click on Update All Pledges.
3. Choose the Frequency of your sponsorship.
4. Choose the Date of Month you want your sponsorship processed.
5. Click Update All Pledges.

Make a One-Time Donation toward Sponsorship

1. Login to the Donor Portal.
2. Click on My Children.
3. Choose your desired sponsored child.
4. Click Update Pledge Options for [Child’s Name].
5. Under One-Time Donation toward Sponsorship (One-Time Pledge Gift), enter your one-time donation Amount.
6. Write “Sponsorship” in the Special Instructions.
7. Choose your Payment Method.
8. Click Make One-Time Donation.

Send a One-Time Gift

1. Login to the Donor Portal.
2. Click on My Children.
3. Click on Make a One-Time Gift to [child’s name].
4. Enter your Amount.
5. Enter a special note (ex. Birthday, Christmas)
6. Click Give an Extra Gift to [child’s name].

Give Beyond Sponsorship

1. Login to the Donor Portal.
2. Visit the Beyond Sponsorship page.
3. Click Give Now under the fund you would like to give a donation.
4. Enter your Donation Frequency.
5. Choose the Date of the Month.
6. Either Add to Your Basket OR choose your payment method.
7. Click Give to [Fund].

Donate to a Country

1. Login to the Donor Portal.
2. Visit the Donate to a Country page.
3. Under the country you wish to give to, click the Give Now button.
4. Enter your Donation Frequency.
5. Choose the Date of Month.
6. Enter your Donation Amount.
7. Either Add to your Basket OR Choose your payment method.
8. Click Give to [Country].

View Your Receipts

1. Login to the Donor Portal.
2. Click on My Giving.
3. Click on the Receipt button to view your receipt.

I don’t know how to find my account.

To find your account:

1. Click the Find My Account button on the ICCM home page.
2. Enter your cell phone number or email on the Find Your Account page.
3. Click Search.
4. You should receive a text or email with a 5-digit Authorization Code.
5. Enter the Authorization Code, on the Login Information screen.
6. Create a Password on the Login Information Screen.
7. Click Create Login.

I accidentally created multiple logins.

No worries! We can merge your accounts. Please either message our Facebook page, submit a contact request or email us at ICCMSocial@fmcusa.org.  The process may take up to 2 hours to complete. Please note: the Find My Account page won’t work once duplicate accounts are created.

I forgot my password.

To reset your password:

1. Click Forgot Your Password?
2. Enter your email address or cell phone number
3. Click Next. (Do not click more than once.)
4. In the Reset Your Password box, enter the authorization code sent to your email or phone number.
5. Create a new password and confirm that password.
6. Click Reset Password.

Cancel Your Sponsorship

If you would like to cancel a sponsorship, please call our office at 317.616.4740 or 800.342.5531 (ext. 502).